Verifying your domains

This page includes:

About verifying your domains

You need one or more verified domains for each email service that you integrate with Perception Point. After you add a domain, you'll need to verify the domain. Verifying a domain includes:

Adding a TXT record to your domain provider
Verifying the TXT record

See the available video.

Adding a TXT record

Note:

For each TXT record that you add, you will need the TXT record name and the TXT record value.
If multi-region functionality is enabled, you will need to add TXT records for both the primary region and the secondary region. [see Multi-region]
After adding a TXT record to your domain provider, don't remove the TXT record as long as you are connected to Perception Point X‑Ray - as the TXT record allows Perception Point X‑Ray to constantly authenticate with the DNS supplier.

To add a TXT record:

Open Perception Point X‑Ray.
In the left navigation menu, select Account > Protected Email Assets.
Locate and then open the required domain.
Click the Copy icon [] to copy the "Primary TXT record" > "Name" to the clipboard.
Go to your domain provider and add the TXT record name, using the value that you copied to the clipboard.
Click the Copy icon [] to copy the "Primary TXT record" > "Value" to the clipboard.

Go to your domain provider and add the TXT record value, using the value that you copied to the clipboard.

Note

Other AWS products may use this method of domain verification. This is OK, as it is acceptable to have more than one _amazonses.domain record, as long as the record values are different.

Verifying the new TXT record

Note

When you add a TXT record to your domain provider, it may take up to 72 hours for your domain provider to apply and replicate the change. Inform Perception Point Support [support@perception-point.io] if the domain is not verified after a few hours.

To verify a new TXT record:

Open Perception Point X‑Ray.
In the left navigation menu, select Account > Protected Email Assets.
Locate the required domain. It should show "Pending" as the "Primary Status".
Open the domain to display details about the domain.
Locate "TXT record verification".

Click Verify on the right of "TXT record verification".

The status should change from Pending to Verified.

Note: If multi-region functionality is enabled, you'll need to verify TXT records for both the primary region and the secondary region. [see Multi-region]

	If you are adding a domain to a new email integration:	If you are adding a domain to an existing email integration:
	You must now perform Step 3 to configure the email service. For details, see:	See Completing the process for existing integrations below.
	Step 3 - Configuring Google Workspace Step 3 - Configuring Microsoft 365 [Inline] Step 3 - Configuring Exchange Step 3 - Configuring "other" email systems

Troubleshooting domain verification

See the available video.

When you add a TXT record to your domain provider, it may take up to 72 hours for the domain provider to apply and replicate the change. If your domain verification status is still Pending after 72 hours - and can't be verified, see Troubleshooting domain verification.

Completing the process for existing integrations

If you're adding a domain to an existing email integration, after you have validated the new domain you'll need to perform one of the procedures below.

Google Workspace

Sign-in to the Google Admin console at admin.google.com.
Select Apps > Google Workspace > Gmail.
Scroll down to Compliance, and click it.

[or click here: https://admin.google.com/u/1/ac/apps/gmail/compliance]
Scroll down to Content Compliance.
Select the Perception Point Redirect Rule, and then click Edit.
In the Rules condition, scroll down and the click Show options.

Under C. Envelope filter > Only affect specific envelope recipients > Pattern match

Add the new domain, using a pipe symbol [|] to separate the domains [and without spaces between the domains], as follows:

Old_domain|New_domain

Click Save.