Troubleshooting domain verification

About troubleshooting domain verification

See the available video.

When you add a TXT record to your domain provider, it may take up to 72 hours for the domain provider to apply and replicate the change. If your domain verification status is still Pending after 72 hours - and can't be verified, try the following:

Check if the TXT record appears as a public record - using MXToolbox - at: https://mxtoolbox.com/TXTLookup.aspx
- In MXToolbox, enter the domain name, such as _amazonses.acme.com, and click TXT Lookup.
- If the txt record is not found, in your domain provider, check if the record includes a duplicated domain name.
  For example, _amazonses[.]acme.com.acme.com
  If duplicated, modify the TXT record name to just _amazonses [without the domain name] and save the changes in your domain provider.
- If the txt record is found, in MXToolbox, verify that the TXT record name and the TXT record value match the record details in Perception Point.
When the values are correct, perform the procedure to verify your domain.