Multi-region

This page includes:

• Multi-region
  • About multi-region
  • Enabling multi-region functionality
  • TXT record requirements
  • IP address requirements
  • Disabling multi-region functionality
  • Multi-region applicability

About multi-region

The multi-region functionality helps to avoid data loss in the case of an AWS SES [Simple Email Service] outage - by enabling the transfer of emails between the AWS US and EU regions. If multi-region is enabled, when an AWS SES outage occurs, emails will be transferred from the primary region [US East or Europe] to a secondary region [US West], until the primary AWS region is again up and running.

Note: Since the secondary server is located in the US, and not in the EU, the multi-region functionality is not GDPR compliant.

Enabling multi-region functionality

Multi-region functionality can be enabled for any organization - either an existing organization or a new organization.

Licensing: There are no additional licensing requirements for enabling the multi-region functionality.

To enable multi-region functionality for an existing organization:

1. In Perception Point X‑Ray, in the left navigation menu, select Account > Preferences.

2. Under General, click Edit, select Allow Multi-region, and then click Save.

3. Select Account > Protected Email Assets.

4. Locate the required domain, and then add the secondary TXT record into your domain provider.

To enable multi-region functionality for a new organization:

1. When you create a new organization, select "Allow Multi-Region" in the first step of the organization creation wizard.

TXT record requirements

When you enable the multi-region functionality, you'll need to add an additional TXT record for the secondary region - for each existing domain and each new domain.

• Existing domains: In Perception Point X‑Ray, in the left navigation menu, select Account > Protected Email Assets. Locate the required domain, and then add another TXT record for the secondary region.

• New domains: During the process of adding a new domain, you'll be required to add a TXT record for the primary region and another TXT record for the secondary region.

IP address requirements

When you enable the multi-region functionality - for all existing email service integrations - you'll need to add an additional IP address [52.12.169.124] to your inbound gateway. For details, see:

• Step 3 - Configuring Google Workspace - 1 place

• Step 3 - Configuring Microsoft 365 [Inline] - 3 places

• Step 3 - Configuring Exchange- 2 places

• Step 3 - Configuring "other" email systems - 1 place

You'll also need to change the host name [inbound mail connector] - typically called "Perception Point Scanner". For details, see the references above.

Disabling multi-region functionality

When you disable the multi-region functionality, you'll need to delete the additional IP address [52.12.169.124] from your inbound gateway. For details, see:

• Step 3 - Configuring Google Workspace - 1 place

• Step 3 - Configuring Microsoft 365 [Inline] - 3 places

• Step 3 - Configuring Exchange- 2 places

• Step 3 - Configuring "other" email systems - 1 place

You'll also need to change the host name [inbound mail connector] - typically called "Perception Point Scanner". For details, see the references above.

Multi-region applicability

The multi-region functionality does not apply to the following scenarios:

• Microsoft 365 - with the Microsoft API connection method

• Microsoft 365 - in journaling mode

See also: 

• Organizations