Customizing FortiMail Workspace Security

This page includes:

About customizing FortiMail Workspace Security

You can customize various aspects of FortiMail Workspace Security, including:

  • The organization logo

  • End-user email alerts and reports

  • Time zone

The Customization section in the Account page lets you configure the customization settings for your organization. To open the Account page:

  • In FortiMail Workspace Security, in the left navigation menu, select Settings > Account.

Note:

  • The end user report customization settings affect:

    • end user "malicious incident alert emails"

    • Digest reports

    • weekly, monthly, and quarterly [periodic] reports

Configuring the customization settings

To configure the customization settings:

  1. In FortiMail Workspace Security, in the left navigation menu, select Settings > Account.

  2. Scroll down to the Customization section towards the bottom of the page.

  3. Click the Edit [] icon.

  4. Specify the required settings. For details, see Customization - All settings below.

Propagating customization settings to child organizations

The customization settings affect only the selected organization. If the selected organization is a parent organization, the child organizations are not affected by these customization settings. The customization settings must be configured individually for each child organization where the customizations are required. There is no "bulk method" available for configuring customization settings in multiple child organizations.

Customization - All settings

Use these settings to customize various aspects of FortiMail Workspace Security:

Organization Logo

Custom Logo

The custom logo replaces the "FortiMail Workspace Security" logo in various places. You specify the places below. Replacing the default logo is typically done for white-labeling or branding purposes.

Click Upload Image to upload the file that contains your organization logo.

  • Your logo file must be in jpg, jpeg, or png format.

  • The maximum size of your logo file is 200 KB.

Display the logo in the following locations

Specify where the custom logo [uploaded above] will be displayed:

  • Xray UI: Replaces the FortiMail Workspace Security logo with your organization's logo - on the left side of the FortiMail Workspace Security banner.

  • End-user alerts: Replaces the Perception Point logo with your organization's logo - in alert emails that are sent to end-users.

    Note:

    The custom logo will appear only in alert emails that are sent to end users - the custom logo won't appear in alert emails that are sent to admin users.

  • Digest reports: Replaces the Perception Point logo with your organization's logo at the top of Digest reports. For details on Digest reports, see Digest reports.

  • Periodic reports: Replaces the Perception Point logo with your organization's logo in the top-left corner of all Periodic reports. For details on Periodic reports, see Reports.

Note: This option appears only if a custom logo is specified.

Display different custom logo for Xray UI dark theme

Lets you upload a custom logo that will be displayed on the left side of the FortiMail Workspace Security banner when the dark theme is used. For details on the dark theme, see Selecting the display theme.

  • Your logo file must be in jpg, jpeg, or png format.

  • The maximum size of your logo file is 200 KB.

This option appears only if a custom logo is selected to be displayed in the "Xray UI" [see above].

Customization - End-user email alerts and reports

End-user email alerts and reports

Note:

End-user email alerts: The customization settings below affect only alert emails that are sent to end users - the settings don't affect the email alerts that are sent to admin users.

Sender display name

Replaces the default Sender display name in:

  • "malicious incident alert emails" that are sent to end-users

  • emails that contain Digest reports

  • emails that contain Periodic reports

By default, the Sender display name is "Perception Point"

Note:

  • This setting doesn't affect the sender address. You can't change the sender address.

  • Don't enter an email address. Entering an email address may prevent emails from being sent.

"Reply to" email address

Replaces the default Reply-to email address in:

  • "malicious incident alert emails" that are sent to end-users

  • emails that contain Digest reports

  • emails that contain Periodic reports

By default, the Reply-to email address is "support@perception-point.io"

The specified Reply-to address will be the target address when users click "Reply" in a customized alert email or Digest report.

"Contact us" email address

By default, "malicious incident alert emails" include the message below [without a "contact us" link at the end]:

If you think this email is not malicious and should be released, contact your Security team.

If you specify a "Contact us" email address, then the above message is modified to include a "contact us" link:

If you think this email is not malicious and you want to release it, contact us

When a user clicks "contact us", an email message will be opened, addressed to the specified "Contact us" email address. This simplifies the process of requesting quarantined emails to be released.

Send test email

Sends a test "malicious incident alert email" - that incorporates all the custom settings above. This enables you to check that the customized "malicious incident alert emails" are correctly configured. You can specify one-or-more email addresses to which to send the test email.

Important:

  • To ensure that the test email arrives in the Inbox of the specified recipients [and is not classified as spam], add the following email address to an allowlist in your email service:

    support@sg.perception-point.io

Troubleshooting:

  • If you don't receive a test email, make sure that the Sender display name that you have specified is not an email address. See Sender display name above.

  • If you still don't receive a test email, contact FortiMail Workspace Security Support [support@perception-point.io] for assistance.

Customization - Time zone

Time Zone

Organization time zone

By default, the times that appear in all email alerts and reports - are UTC times. If you select a time zone for your organization, all email alerts, digest reports, and periodic reports will show the selected time zone. The "Organization time zone" setting is applied all users in your organization - in all time zones.

Note: The Organization time zone setting doesn't affect the times at which reports are sent. All reports are sent at fixed UTC times. For details about the times at which reports are sent, see:

See also: