Troubleshooting

This section includes:

• Troubleshooting
  • About contacting Perception Point Support
  • How to contact Perception Point Support
  • Accessing the Perception Point support portal
  • Registering with the Perception Point support portal
  • Other troubleshooting topics

About contacting Perception Point Support

If you need assistance with Perception Point X‑Ray, you can contact Perception Point Support. Perception Point Support is typically available 24/7. When you contact Perception Point Support, a support request will be opened in the Perception Point support portal, the portal that Perception Point uses to manage service requests.

Note: You can register with the Perception Point support portal to gain access to the portal. This will enable you to more easily track and monitor your service requests.

For information on how to request help with a specific scan, see Requesting an investigation.

How to contact Perception Point Support

To contact Perception Point Support, use any of the following methods:

Email	Send an email to support@perception-point.io
Support icon	This option sends an email to Perception Point Support. Note: If you are experiencing problems with a specific page in Perception Point X‑Ray, navigate to that page, and then open the support request from there. Relevant information about your location in Perception Point X‑Ray will be included in the support request, and sent to Perception Point. This added information will help Perception Point Support to resolve the issue. On the right of the Perception Point X‑Ray banner, click the "Contact support" icon []. Select a topic that best describes your question or feedback. Describe the issue. Click Send. A support request will be opened with Perception Point Support. Perception Point Support will respond to your request as soon as possible.
Chat feature	Click the Chat icon in the bottom-right corner of Perception Point X‑Ray. Click Support or Incident Response - and then begin the chat...

Accessing the Perception Point support portal

You can use the Perception Point support portal to open support tickets and track their status.

You'll need to register with the Perception Point support portal before you can access the portal. For the registration procedure, see Registering with the Perception Point support portal below.

To access the Perception Point support portal:

1. Open the Perception Point support portal at support.perception-point.io

2. Click Login.

3. Enter your name and password.

4. Click Login.

5. In the support portal toolbar, click Tickets. All your open tickets will be listed.

   Use the available controls to view and manage your tickets.

Registering with the Perception Point support portal

You'll need to register with the Perception Point support portal before you can access the portal.

Once you register, you'll have access to the support portal. You can then use the portal to open support tickets and track their status.

To register with the Perception Point support portal [Freshdesk]:

1. Open the Perception Point support portal at support.perception-point.io

2. Click Sign Up.

3. Enter your name, and the email address that you use to access Perception Point X‑Ray.

4. Click Register.

Other troubleshooting topics

Maybe one of these troubleshooting topics will be helpful...

See also: 

• Incidents