Connecting "other" email services

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About connecting "other" email services

You can integrate Perception Point X‑Ray with various email services. This enables Perception Point X‑Ray to protect all incoming mail from the integrated email services.

This page discusses how to connect Perception Point X‑Ray to an email service that is not Google Workspace, nor Microsoft 365, nor Microsoft Exchange. We will refer to these as "other" email services. These "other" email services include services such as cPanel, IMAP, Zimbra, and Zoho Mail.

Integrations with all "other" email services require an MX record change.
With the "Other" integration method, Perception Point X‑Ray will protect the entire domain - there is no option to specify which groups or mailboxes within the domain to protect.
With the "Other" integration method, scanning of outbound emails is not available.
With the "Other" integration method, remediation is not available.

Additional requirements

The server must support 3rd-party MX records.
The server must have an IP-based allow list mechanism.

If either of these requirements is not supported, the integration will not function properly and may result in email delivery issues.

Note: You can't configure Perception Point X‑Ray to protect personal Gmail accounts. Perception Point X‑Ray is designed exclusively for enterprise platforms such as Google Workspace and Microsoft 365.

A bit more about integrating "other" email services

Onboarding process

Customer onboarding entails adding the domain name and verifying a TXT record in the system.
During the onboarding process, you'll need to add the next hop (MX record) so that Perception Point X‑Ray knows where to deliver the email after scanning.

Email flow overview

All inbound emails are directed straight to the Perception Point X‑Ray scanner upon arrival.

Scanning and response

Clean: Clean emails verified by Perception Point X‑Ray are sent back to the configured server (Next SMTP).
Spam: Emails identified as spam by Perception Point X‑Ray are sent back to the configured server (Next SMTP).
- For servers utilizing header-based rules to redirect spam to the Junk Email folder, you can append the "X-PERCEPTION-POINT-SPAM: FAIL" header.
- In Exchange 2013/2019, this can be accomplished through transport rules.
Malicious: Emails identified as malicious are blocked and are not forwarded to the next server.

Note: With the "Other" integration method, remediation is not available. This means that if an email was initially assigned a clean verdict, which was later changed to malicious, the email will not be removed from the user's Inbox.

Perception Point X‑Ray scans email messages up to a maximum size of 40 MB [including attachments]. Larger email messages are not scanned by Perception Point X‑Ray, and will be delivered to the specified recipients.

Note:

Due to external technical limitations, the 40 MB limitation can't be increased.
We recommend that you limit receiving email attachments up to 30 MB in size. Files that are larger than 30 MB should be shared using a different file sharing service, such as Microsoft OneDrive or Google Drive.

The onboarding procedure

Perform the following procedures to integrate Perception Point X‑Ray with "other" email services:

Flow chart diagram

Hover your cursor over the graphic below to enlarge it