Deleting domains

The procedure that is required to delete a domain depends on the integration method that is deployed. The options are shown below:

Deleting Microsoft 365 API domains

For details, see Editing the protected assets.

Deleting Microsoft 365 Inline domains

  • Pending domains [status = "Pending verification"]

    If a Microsoft 365 Inline domain is still pending [it has not yet been verified and has the status "Pending verification"], then you can delete the domain using this procedure:

    1. In FortiMail Workspace Security, open the Settings > Protected Email Assets page.

    2. Under Inline Domains, locate the domain that you want to delete [with status = "Pending verification"].

    3. Click Delete on the right of the domain name.

    See also: Adding, deleting, and editing inline domains.

  • Verified domains [status = "Ready to configure" or "Active"]

    The procedure that is required for deleting a specific verified Microsoft 365 Inline domain [that has the status "Ready to configure" or Verified] depends on whether you want to:

    • Delete one or more domains, but still maintain some domains

    • Deactivate the integration or not

      See the table below for details.

       

      You want to delete one or more domains

      but still maintain some domains

      You want to delete all the domains

       

      		  

      Without off-boarding

      With off-boarding

       

      1. Remove the domain from the Perception Point/FortiMail Redirect Rule:

        1. In the Exchange admin center, click Mail flow > Rules.

          [https://admin.exchange.microsoft.com/#/transportrules]

        2. Select the Perception Point Redirect Rule.

        3. Click Edit Rule conditions.

        4. Under "Apply this rule if" > "The recipient" > "domain is", click the Edit icon.

        5. Select the domain, and then click Delete.

        6. Click Save.

        7. Scroll down and then click Save to save the rule.

      2. Delete the required domains in FortiMail Workspace Security.

        1. In FortiMail Workspace Security, open the Settings > Protected Email Assets page.

        2. Under Inline Domains, locate the domain that you want to delete.

        3. Click Delete on the right of the domain name.

      1. Remove all allow-listed Fortinet IP addresses, as well as connectors and rules that route traffic to FortiMail Workspace Security.

        For details, see Off-boarding Microsoft 365 [Inline]

        Important: Do NOT perform the last step in the procedure above: Step 5: Deactivating the integration [Optional].

      2. Delete the required domains in FortiMail Workspace Security:

        1. In FortiMail Workspace Security, open the Settings > Protected Email Assets page.

        2. Under Inline Domains, locate the domain that you want to delete.

        3. Click Delete on the right of the domain name.

      Perform the off-boarding procedure for Microsoft 365 Inline integrations. This will delete ALL the inline domains.

      For details, see Off-boarding Microsoft 365 [Inline]

Deleting Google Workspace Inline domains

  • Pending domains [status = "Pending verification" or "Active]

    If a Google Workspace Inline domain is still pending [it has not yet been verified - and still has the status "Pending verification"], then you can delete the domain using this procedure:

    1. In FortiMail Workspace Security, open the Settings > Protected Email Assets page.

    2. Under Inline Domains, locate the domain that you want to delete [with status = "Pending verification"].

    3. Click Delete on the right of the domain name.

    See also: Adding, deleting, and editing inline domains.

  • Verified domains [status = "Ready to configure" or "Verified"]

    The procedure that is required for deleting a specific verified domain [that have the status "Ready to configure" or Verified] depends on whether you want to:

    • Delete one or more domains, but still maintain some domains

    • Deactivate the integration or not

    See the table below for details.

 

You want to delete one or more domains

but still maintain some domains

You want to delete all the domains

 

  

Without off-boarding

With off-boarding

 

Edit the content compliance rule:

  1. Sign-in to the Google Admin console at admin.google.com.

  2. Select Apps > Google Workspace > Gmail.

    [Click here: https://admin.google.com/u/1/ac/apps/gmail/compliance]

  3. Scroll down to Compliance, and click it.

  4. Scroll down to Content Compliance.

  5. Locate and then select the Perception Point Redirect Rule, and then click Edit.

  6. Click Show options - located at the bottom.

  7. Under "C. Envelope filter", locate "Pattern match".

  8. Delete the required domain or domains.

  9. Click Save.

  1. Remove the host, all allow-listed Fortinet IP addresses, and rules.

    For details, see Off-boarding Google Workspace [Inline]

    Important: Do NOT perform the last step in the procedure: Deactivating the integration.

  2. Delete the required domains in FortiMail Workspace Security:

    1. In FortiMail Workspace Security, open the Settings > Protected Email Assets page.

    2. Under Inline Domains, locate the domain that you want to delete.

    3. Click Delete on the right of the domain name.

Perform the off-boarding procedure for Google Workspace integrations. This will delete ALL the inline domains.

For details, see Off-boarding Google Workspace [Inline]

Deleting Exchange/Other domains

To delete an Exchange or "Other" domain:

Step 1: Delete the FortiMail Workspace Security MX record.

Very important: After you remove the FortiMail Workspace Security MX record [see Step 1 above], we strongly recommend that you wait a few hours to a few days (depending on your MX record’s TTL) before you delete your domains or deactivate the email integration [as described below]. Because some DNS servers cache these MX records, deleting the domains too soon will cause incoming emails that are still routed to FortiMail Workspace Security to be permanently rejected.

Step 2: Delete the domain.

 

See also: